Reference

Terms That Govern Your et99 Account

These terms set out what you agree to when you open and use an et99 account — covering deposits via bKash, Nagad, or Rocket, game access, withdrawals, and account conduct. Access and eligibility depend on your local law and the regions we currently serve.

Account EligibilityWallet & Payment RulesFair Use PolicyWithdrawal ConditionsAccount Suspension Rights
et99 Terms That Govern Your et99 Account
TERMS QUERIES

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly, contact us directly. We handle terms-related disputes through live chat and email, and we aim to respond to written queries within one business day. Players in Dhaka and Chittagong can reach the same support queue — there is no regional split.

Live Chat Open the chat widget from any page while logged in. For terms disputes, describe the specific clause or transaction in question so we can pull the right records.
Email Support Send terms or account queries to our support address. Include your registered mobile number and the date of the transaction or action you are disputing.
Account Help Centre The Help Centre covers common terms questions — account limits, wallet matching rules, and what triggers a review. Check there first for a faster answer.
HOW WE OPERATE

How et99 Handles Your Account Data

We collect only what we need to run your account — your registration details, transaction records, and device session data. We do not sell your data to third parties. Account security relies on OTP verification at login; if you receive an OTP you did not request, change your password immediately and contact support. You can request a copy of your account data or ask us to close your account at any time by writing to our support team.

Data Retention

We keep transaction and account records for as long as required by applicable financial regulations. Closed accounts are retained in archive for the legally required period before deletion.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can block analytics cookies in your browser without affecting account access.

Account Security

OTP verification is required at every login. If your registered mobile number changes, contact support to update it before your next session — do not share OTPs with anyone.

Data Requests

To request your data, update your registered details, or close your account, email support with your account mobile number and a clear description of what you need.

Common Questions About These Terms

These are the questions we get most often about account rules, wallet conditions, and what happens when something goes wrong. If your question is not here, live chat is the fastest route to an answer.

No. One account per person is a firm rule. Duplicate accounts are closed and any balance is held pending an identity review. If you have lost access to your original account, contact support to recover it.

Your withdrawal will be held for manual review. We check wallet ownership to prevent fraud. Update your registered name via support before requesting a withdrawal to avoid delays.

Eligibility depends on your local law and the regions we currently serve. It is your responsibility to confirm that access is lawful in your jurisdiction before opening or continuing to use an account.

Contact support via live chat or email with your account mobile number, the transaction date, and the specific issue. Terms disputes are reviewed within one business day of receiving full details.

Yes. Email support with your registered mobile number and a clear request. We will provide your account and transaction records in line with applicable data regulations.

Accounts are suspended for fraudulent deposit activity, duplicate registration, mismatched wallet identity, or breach of fair-use conditions. You will be notified by email and can appeal through support.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.