Reference

How et99 Handles Your Personal Information

Your account data, payment details, and browsing activity on et99 are handled with clear rules — what we collect, why we collect it, and how you can request changes or deletion.

Account Data ProtectionbKash, Nagad & Rocket Payment PrivacyCookie ControlsData Retention PolicyYour Right to Request Access

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PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send data access, correction, or deletion requests to our support address. We aim to acknowledge your request within two business days and resolve it within the period required by applicable law.

Live Chat

Open the chat widget inside your et99 account dashboard to speak with our support team directly about a privacy concern or to ask what data we hold on your account.

Account Settings

Many data preferences — including marketing contact opt-outs and cookie choices — can be managed directly from the Privacy section inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Payment Data Security Deposits via bKash, Nagad, and Rocket are processed over encrypted connections. We store only the transaction reference and amount — never your mobile wallet credentials or PIN.

Cookie and Tracking Controls We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences from the Privacy tab in your account settings.

Account Access and Verification When you request a data export or deletion, we verify your identity through the same OTP flow used at login before releasing or removing any records tied to your account.

Retention and Deletion Active account data is kept while your account remains open. After closure, records are held only as long as required under applicable regulations, then permanently deleted from our systems.

What This Privacy Policy Covers

et99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on et99, we collect the information needed to run your wallet, process deposits through bKash, Nagad, or Rocket, and keep your session secure. This includes your registration details, device identifiers, IP address, and transaction records tied to your payment method. We

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do not sell your personal data to third parties. Payment data passed through bKash, Nagad, or Rocket is handled under those providers' own security standards as well as ours — your mobile wallet PIN never touches our servers. We retain account records for as long as
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your account is active and for a period after closure as required by applicable regulations. If you are accessing et99 from Bangladesh, your use of this platform is subject to local law and the eligibility conditions set out in our Terms. Where local law restricts access,
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those restrictions apply regardless of what this policy permits technically. Any conflict between this policy and local legal requirements is resolved in favour of local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on et99

We collect your name, contact details, date of birth, and device information at registration. Once you add a payment method, transaction references for bKash, Nagad, or Rocket deposits are also recorded against your account.

We do not sell your data. We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete transactions, and with service providers bound by confidentiality agreements.

Log in, go to account settings, and use the Data Request option under Privacy. We verify your identity via OTP before preparing your export, which is delivered to your registered contact within the applicable legal timeframe.

Yes. Submit a deletion request through live chat or email support. After identity verification, we remove your personal data except records we are required to retain under applicable regulations.

We record the transaction reference, amount, and timestamp. Your bKash or Nagad account number is stored only in masked form. Your mobile wallet PIN is never transmitted to or stored on our platform.

We use essential cookies for login sessions and optional analytics cookies. You can turn off non-essential cookies from the Privacy section in your account settings at any time without affecting your ability to use the lobby.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoEt99 Banking InfoCrash Ignition

How et99 Handles Your Personal Information

Reach Us About Your Data

Email Support

Live Chat

Account Settings

How We Protect and Manage Your Information

Common Questions About Your Data on et99

01 What personal data does et99 collect when I register?

02 Does et99 share my data with third parties?

03 How do I request a copy of the data et99 holds on me?

04 Can I ask et99 to delete my account and personal data?

05 How does et99 handle data from my bKash or Nagad deposits?

06 Are cookies used on et99 and how do I control them?

Privacy Policy

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