Reference

Legal Terms That Govern Your et99 Account

Everything that shapes your relationship with et99 — how your account is opened, how your data is handled, and what rules apply to your activity — is set out here.

Account ConditionsData HandlingJurisdiction NoticeUser RightsPolicy Contact
et99 Legal Terms That Govern Your et99 Account
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Choices

We collect only the data needed to operate your account — registration details, transaction records, and session activity. We do not sell your personal data to third parties. You can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure at any time through the Help Centre or by contacting support directly.

Data Retention

We keep account and transaction records for the period required by applicable financial regulations. After that window, data is deleted or anonymised.

Cookie Policy

We use session and analytics cookies to keep your account secure and improve the lobby experience. You can manage cookie preferences from the settings panel.

Account Security

Your account is protected by password authentication and OTP verification on login. Never share your OTP with anyone, including support staff.

Data Requests

To access, correct, or delete your personal data, submit a request via the Help Centre or email support with your account email as reference.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a formal complaint, our support team handles legal queries through the channels below. For account-specific issues — including payment disputes involving bKash, Nagad, or Rocket — have your transaction reference ready when you write to us.

Team online

Live Chat

Open the chat widget from any page on et99. State that your query is legal or account-related and our team will route it correctly.

Email Support

Send your legal or data request to our support address. Include your registered account email and a clear description of your request.

Account Help Centre

The Help Centre in your account dashboard covers common legal questions, data requests, and the steps to close or suspend your account.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and how our legal framework applies to you.

Yes. These terms apply to all account activity, including every deposit and withdrawal made via bKash, Nagad, or Rocket. Payment provider terms also apply alongside ours.

You can. Submit a data access request through the Help Centre or email our support team with your registered account email. We will respond within the period stated in our privacy policy.

We retain transaction and identity records for the period required by applicable regulations. After that retention window closes, your personal data is deleted or anonymised from our systems.

Availability depends entirely on the laws of your country or region. We do not make that determination for you. Check your local regulations before opening or using an account.

Contact us via live chat or email, state that it is a formal complaint, and include your transaction reference. Our team will log it and respond within the timeframe set out in our complaints procedure.

We post any revised terms here with an updated date. Continuing to use your account after a revision constitutes acceptance. We recommend checking this page periodically.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.